Cookie Policy

Cookies are small text files that websites can send to your computer, tablet or mobile phone. A cookie can be thought of as an internet user's identification card, which tells a website when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. The European Union Directive on Privacy and Electronic Communications (the "Directive") and its subsequent amendments, recognise that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of website users.

To make full use of the Pooch & Mutt website, your computer, tablet or mobile phone will need to accept cookies. We use cookies to allow customers to move from one part of the website to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history. Pooch & Mutt's website also uses cookies to help us enhance the customer's user experience by, for example, recording statistics on client-side browser performance, or trialling new website designs to see how they perform.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you first access the Pooch & Mutt website. Sometimes a cookie may be placed before accessing our site, such as if you click a Google Adwords advert. However, you should be aware that the Pooch & Mutt website (in common with most other shopping web sites) will not work without cookies and therefore we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to ad items to your shopping basket, proceed to check out or use any of our products and services that your require to sign in.

1st and 3rd Party Cookies

1st party cookies are created and stored directly by the Pooch & Mutt website. We use these cookies to enhance the user experience, personalize content, remember user login information and store shopping cart items.

Our 1st party cookies are privacy-friendly because they are under our control and are subject to our privacy policy. They do NOT allow for third-party advertisers or tracking services to monitor user behavior across external websites. 

We have scripts loading on our website from external sources such as Facebook.com and TikTok.com that are setting 1st party cookies. We use these cookies to help with our marketing attribution and personalisation.

3rd party cookies are created and stored by our third-party advertising and tracking service providers. They are used to track user behavior across multiple websites for targeted advertising, retargeting campaigns, and user behavior analysis.

Types of Cookie

Strictly required
This includes 1st party cookies that remember user login information and store shopping cart items. These cookies must be enabled or our website wouldn’t be able to function.

Functional
These are 1st party cookies that allow us to make some functions within our website more user friendly. These include, but are not limited to; allowing our search tool to remember your recent searches, our food finder to remember your pet details and our recommendation system to remember products you recently viewed.

Analytics and Statistics
This includes 1st and 3rd party cookies that are used to track and measure website traffic, visitor behavior, and interactions. The Pooch & Mutt website uses Google Analytics, Fospha, Snowplow and Segment to collect valuable information which helps us improve website functionality, user experience, and overall performance.

Marketing and Retargeting
This includes 1st and 3rd party cookies that are used to collect data for marketing purposes and deliver targeted ads to users based on their browsing behavior and interests. We use these cookies to track interactions with our adverts on platforms such as Google, Facebook, Awin and TikTok and then feedback the data collected. 

Managing cookies

Your continued use of our site constitutes your consent to accept necessary cookies, however you can set your internet browser to reject all or some cookies, or to notify you when a cookie is set. You can remove cookies by clearing your cache on your browser. Please contact us if you need assistance to remove or reinstate by emailing [email protected] 

If you leave cookies on, remember to log out when you have finished using a shared computer. If you wish to control the advertising you see online, please go to www.youronlinechoices.eu