FAQs – Pooch and Mutt
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FAQs

Supplements

Can Bionic Biotic and Mobile Bones Be Fed Together?

Absolutely! Many of our customers feed both supplements together. Both products are natural and ethically made. They are in powder form that is sprinkled directly onto your dog’s food. Some customers prefer to feed one supplement in the morning and the other supplement at night, but as long as your dog is getting the required dose for their weight… it doesn’t matter when you feed.

What Does Bionic Biotic Do?

Bionic Biotic contains 16 active ingredients to promote solid stools, healthy skin, improve coat growth and help with overall digestion. Bionic Biotic contains the only EU-approved probiotic for canine use. This promotes the optimum levels of ‘friendly bacteria’ in the gut, which allows the digestive system to work properly, helping a dog to retain more nutrients from their food and to excrete more toxins.

What Does Mobile Bones Do?

Mobile Bones is a joint supplement with 16 active ingredients for dogs who suffer from mobility issues. It promotes joint comfort, mobility and aids development of strong bones because of Glucosamine + 15 powerful ingredients that have been added. Mobile Bones is ideal for elderly, working, competing and injured dogs.

Will my dog eat the supplement?

Both Bionic Biotic and Mobile Bones are highly palatable and have been designed to be easily eaten by dogs. We rarely have any problems with dogs eating the supplement. However, if your dog is struggling to eat the powder we recommend a couple of alternatives:

  1. Sprinkle the dose over a slice of ham and roll it up
  2. Add the powder into a can of tuna

How long will the pack last my dog?

Depending on the weight of your dog, the 200g pack can last anywhere from 3 weeks to 2 months. There is a feeding guide located on the back of each pack, as well as on our website which can be found on each product page.

Can I use the supplements with my current food that I feed?

Our range of supplements are safe to feed with whatever food you are currently feeding- wet, dry or raw. We do recommend feeding our Health & Digestion food alongside Bionic Biotic to improve internal digestion and Move Easy foods with our Mobile Bones to increase bone strength.

Do you have a money back guarantee?

We offer a full money back guarantee if you are not happy with the results of either Bionic Biotic of Mobile Bones. Many customers see a difference in their dog’s condition within 3 weeks. Please see our refund page for further details: http://www.poochandmutt.com/about/money-back-guarantee/

Do you have sample sizes available?

We have a 40g sample pack of Bionic Biotic and Mobile Bones if you would like to sample the product before purchasing a full sized pack.

How long until I can see a difference?

Many customers see a result within the first few days of use, however as every dog is different with varying internal systems it can take up to 2 months for full results to be seen. If you have any nutritional questions, please email pooch@poochandmutt.com for further information.

Why Should I Use Salmon Oil?

Pooch & Mutt ‘Salmon Oil’ is a rich, natural, source of Omega 3 (DHA and EPA), Omega 6 and Omega 9, offering the correct high ratio of Omega 3 to 6. Omega fatty acids cannot be made by the body, so it is essential that your pet consumes them as part of their diet.

Foods

How many foods are in your range?

There are 5 different foods in our range including Calm & Relaxed, Fresh Breath, Move Easy, Health & Digestion and Slim & Slender. Each food helps with a specific issue a dog may have.

Are your foods grain free?

Yes! We only use 45% free run chicken, turkey or salmon and sweet potato in our range. Each variety has differing natural ingredients to help with the specific condition.

How big is the kibble size?

Our kibble size is smaller than most foods which can be suitable for smaller breeds. The food is packed full of fresh meat and vegetable, rather than corn and maize which can contribute to its darker colour.

What bag size do you offer?

We offer a 2kg or 10kg bag. We do offer a discount for 2 x2kg bags, as well as free shipping. If you order a 10kg bag, you automatically receive free next day delivery.

Can I mix the foods in your range together?

You can. We do recommend sticking to one food to ensure your dog is receiving all of the natural ingredients they need for their specific condition.

How should I switch from my old food to yours?

When switching dog foods it is recommend that you introduce the new food gradually replacing 25% of their existing food for the first 2-3 days, then 50% for a further 2-3 days. Finally, 75% for a final 2-3 days.

How much should my dog have a day?

Please refer to the guidelines for each food on the pack of the pack. As a rough guide, please find:

Small dogs 1-10kg 22-130g/day

Medium dogs 11-25kg 130-250g/day

Large dogs 26-45kg 250-425g/day

Giant dogs 45kg+ 425g/day

Why don’t you have puppy, adult and senior foods?

Pooch & Mutt believe that foods should be tailored to a dog’s specific condition, rather than life stage. If a dog has a sensitive tummy, they should have the same ingredients to help regardless of their age. Our range of foods are packed full of nutritious ingredients to help with calming, mobility, weight loss, oral hygiene and sensitive digestion.

Are your foods suitable for puppies?

Yes. Our foods are suitable for puppies, as we do have a puppy feeding guide located on each page.

Where can I buy your foods?

The range of foods are available through Waitrose, Pets at Home, Amazon, Ocado, our website and independent pet shops and vet clinics.

Treats

Are your treats wheat free?

Yes, the bestselling range of treats are wheat free and can be suitable for dogs with sensitive digestions.

How many treats should I feed per day?

The treats are low in calories and natural, so there is no real worry about overfeeding. However, we do recommend feeding up to 15 treats a day based on your dog’s weight.

How big are your treats?

Our range of treats are the perfect size for training as they are mini, bone shaped biscuits that are hand baked in the UK.

How many treats are there in a tube?

Each tube is 125g with approximately 150 treats in each.

Why can I only buy a pack of 6 treats from you?

We offer a discount on a pack of 6 treats which allow you to stock up on your favourite varieties! A pack of 6 treats is £15.99, which works out to £2.67 per tube.

How many treats are there in your range?

There are 7 treats in the range including: Calm & Relaxed, Fresh Breath, Move Easy, Feel Food, Health & Digestion, Brain & Train and Puppy Development.

What meat source is used in your treats?

Calm & Relaxed is made with British lamb, while the rest of the range is made with British chicken.

What does the Feel Good treat do?

Feel Good treats are the only variety in the range that do not have natural ingredients to help with a specific problem a dog may have. Instead, we’ve added British chicken and fresh herbs to create a yummy and healthy treat. We donate proceeds of each sale to local and national charities we support so that you, your dog and dogs all over the UK feel good!

How do I use the Pooch Points on your treats?

We have varying amounts of Pooch Points on all of our different products which you can collect to send in for free products and fun merchandise. The first prize you can redeem is for 100 points, as you can find out more here: http://www.poochandmutt.com/points/

How many treats are in your Pocket Packs and is the biscuit the same size?

Each Pocket Pack is 45g and includes at least 8 larger sized hand baked biscuits. We offer a box of 12 packs for a discount on our website in the three varieties including Calm & Relaxed, Fresh Breath and Puppy Development.

Ordering

My offer code isn't working

Please note discount codes are not valid for use on already discounted items such as Bundles and Subscription items. Only one code can be used per transaction and not in conjunction with any other offer.

Can I use PayPal for Subscription payments?

No. Unfortunately we can only accept debit/credit card payments and unable to offer PayPal as a payment option for Subscription items.